Privacy policy

Last updated: 15 August 2025

This Privacy Policy explains how Beulah Meat Products Pty. Ltd. (ABN 69 609 367 142) (“we”, “us”, “our”) collects, holds, uses and discloses your personal information when you interact with us, whether through our websites, online store or other services. We respect your privacy and are committed to handling your personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth).

1. Personal information

Personal information is information or an opinion about an identified person or a person who can be reasonably identified. It does not matter whether the information is true or recorded in a material form.

2. Types of information we collect and hold

We collect personal information necessary to supply our products and services. Depending on how you interact with us, this may include:

·         Identity and contact details: your name, address, email address, telephone number and other details needed to identify and contact you.

·         Payment details: details of your bank account or payment card used to pay for orders. Card transactions are processed by secure payment providers; we do not store full card numbers or security codes.

·         Account and profile information: if you register an account, we collect the username, password and any preferences you provide. We may also record your order history and communications with us.

·         Other information: data generated from your interactions with our website or social media, including IP address, device and browser information, search terms, pages or products viewed, referring and exit pages, and communications with us via email or social media.

3. How we collect and hold personal information

·         We may collect personal information directly from you (for example, when you place an order, create an account, contact us or subscribe to marketing communications).

·         We collect information automatically when you use our website via cookies, log files and similar tracking technologies. Cookies are small data files stored on your device; log files record actions on the website; web beacons, tags and pixels help us understand how you browse our site.

·         We may receive information from third parties, such as payment service providers, marketing service providers or social media platforms, as permitted by their privacy policies.

·         We hold personal information securely, using a combination of physical, administrative and technological safeguards. We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

4. Purposes for which we collect, use and disclose personal information

We collect and use personal information primarily to conduct and manage our business and to supply our products and services. This includes:

·         Fulfilling and processing orders, including screening for potential risk or fraud.

·         Communicating with you about your orders and responding to enquiries.

·         Sending you information about our products, services, promotions or other marketing communications (you can opt out at any time).

·         Performing internal administration, research, planning, marketing and product development.

·         Improving and optimising our website and services.

·         Providing you with tailored advertising or marketing communications we believe may be of interest.

·         Complying with our legal obligations.

We may disclose personal information to third‑party technology and marketing partners that assist us in operating our business (for example, e‑commerce platforms, payment processors, analytics providers and advertising networks). Such partners include, but are not limited to, Shopify, Meta (Facebook and Instagram), Google (including Google Analytics) and other service providers. We will not use or disclose your personal information for unrelated secondary purposes unless you consent or we are permitted by law to do so.

5. Access and correction

We take reasonable steps to ensure that the personal information we hold is accurate, up to date and complete. You may request access to the personal information we hold about you or ask us to correct it if you believe it is inaccurate or out of date. We will respond to your request and, where practicable, provide access within 30 days. We may charge a reasonable fee to cover the administrative costs of providing copies of personal information. Requests for access or correction should be directed to us using the contact details below.

6. Changes to this policy

We may update this Privacy Policy from time to time. The revised policy will take effect when it is published on our website. We encourage you to review this policy periodically to stay informed about how we collect, hold, store and use personal information.

7. Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond to you as soon as reasonably practicable. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or by calling 1300 363 992.

8. Contact us

Beulah Meat Products Pty. Ltd. is registered in Australia (ABN 69 609 367 142) and operates the Beulah Meat Butcher Shop. Our main business location is in West Sunshine, Victoria postcode 3020. If you have any questions about this Privacy Policy, wish to request access or correction, or lodge a complaint, please contact us:

  • Email: info@beulahmeat.com.au
  • Phone: (03) 9364 8446
  • Postal address: 16 Talintyre road, Sunshine West Victoria 3020, Australia